FAQs
Public Works
How do I contact Public Works and Utility Billing Departments?
Phone # is 801-782-8111 option 3.
Email Public Works and your message will be directed to the appropriate person.
How do I get my trash can(s) repaired? What does it cost?
We are happy to provide repairs and replacements of damaged cans at no cost as long as the damage is caused by normal wear and tear. Cans damaged due to neglect or misuse will be charged at market rate if you'd like it replaced. Please call 801-782-8111 to schedule a repair/replacement.
How do I know if my toilet has a leak?
Put several drops of food coloring or a packet of koolaid in the tank of your toilet. Leave for 15-30 minutes and don’t flush. If the color has seeped into the bowl then you have a leak. The toilet flapper is the usual cause of a leak and once replaced will fix the problem.
How do I request a second trash can?
A second can is available for delivery upon completion of the 'Can Request Form'. The cost for a 2nd black can is $20.88 and the cost for a 2nd blue can is $10.80.
How do I sign up for Auto-Pay?
There are two ways to pay your account automatically.
First, you can pay using a voided check and your payment will be auto-paid on or about the 25th of each month with a draft from your checking account. Click here for form.
Or you can sign up using your credit/debit card at www.xpressbillpay.com.
Contact the Utility Department at 801-782-8111 for more information.
How do I sign up for utility services (water, sewer and garbage)?
Once you have closed on your home you'll need to fill out a Utility Service Application and email it to scain@nogden.org ALONG WITH a copy of your photo ID and one of the following: closing disclosure, settlement statement, or warranty deed.
How do I terminate my utility services?
Utility services can be terminated once you have sold your home or are no longer on the deed. Click here for a Termination Form or one is available at the Public Works office located at 165 E Lomond View Drive or by email upon request. Once a termination form is completed your utility services will be discontinued and a final bill will be sent out.
I am a renter, do I have to put the utility services in my name?
Per an ordinance passed by the City Council in 2016, water services will no longer be put in a tenant’s name, however a tenant needs to review their rental agreement to determine if paying the bill is their responsibility. Statements will be mailed to the address designated by the property owner.
Is there a place to drop off cardboard boxes?
There are 3 recycling dumpsters located at 346 E Pleasant View Dr to dispose of cardboard, #1 & #2 plastics, and aluminum. All other recyclables will need to be taken to a local recycling facility to dispose of it you'd like them recycled. Dumpsters are emptied every week on Tuesday and Friday.
Is there fluoride added to my water?
No, we do not add fluoride to our water.
My trash cans were not emptied, what do I do?
Questions about missed pick ups can be answered by calling Republic Services at 801-781-1349. They will not reschedule a pick up if your cans were not out at the curb by 6 AM on your garbage day. We do not offer additional pick up service. If you are in need of extra cans please click here. An extra garbage can is $19.33 per month and an extra blue can is $5.06 per month.
What is the hardness of my water?
11 grains per gallon
When is the Green Waste Facility open/close?
Weather permitting, it opens approximately April 1st and closes approximately October 31st. Click here for more information.
Where is the office for Public Works and Utility Billing located?
The Public Works & Utility Billing office is closed to the public, however you can reach us by phone at (801) 782-8111 option 3. You can also go to our administration building at 505 E 2600 N to get assistance with signing up for services, paying your bill, green waste passes, and requesting extra garbage cans.
Who provides secondary water service? When does it get turned on/off?
Pineview Water Systems also known as Ogden River Water Users provides secondary water service to the majority of the City. Their number is 801-621-6555.
Mountainview Irrigation provides secondary water to some subdivisons at the higher elevations. Their number is 801-731-7252. After hours number is 801-430-3608.
Their season runs approximately April 15th thru October 15th of each year.
Why is my water cloudy?
There may have been some work on the water lines in your area which stirred up some sentiment. It is safe and causes no harm. Just run your taps for about 15 minutes and it should clear up. If not, please call the water department at 801-782-8111.
Why is my water usage so high?
Water usage should stay roughly the same from month-to-month, however, if you fill a hot tub or swimming pool your usage will be higher. If you have guests during the month or do more laundry than usual it will also cause your usage to rise. If you have a water softener you will use more water but the biggest culprit for higher usage is a leaking toilet. You may not ‘hear’ the leak from a toilet so you may not know you have a leak. Click here for the High Consumption Checklist.